Webdesign Answer questions
About services, processes, opening hours or directions, friendly and in your tone of voice.
AI chatbot for your website
An AI chatbot for your website that wins inquiries around the clock
Your digital assistant knows every page of your website, answers questions in plain language, guides visitors to the right page and takes inquiries with contact details. Secure, privacy-conscious and without maintaining content twice.
AI-generated
In brief
What is an AI chatbot for your website?
An AI chatbot is a chat window on your website where visitors can ask questions in their own words. Unlike older chatbots with rigid answer trees, it also understands freely worded questions and replies in full sentences. The answers are based on the content of your own website: services, processes, opening hours and frequently asked questions.
- Available around the clock: even in the evening and on weekends, when nobody answers the phone.
- Leads to the goal: links to the right pages instead of making visitors search.
- Wins inquiries: takes name, email, phone number and request and sends them to you by email.
- Keeps itself up to date: when you change content on your website, the chatbot knows it automatically.
Features
What your AI chatbot can do
An assistant with a clear job: inform visitors and pass inquiries on to you. No more, no less.
Link to the right pages
The chatbot shows the link to the right subpage directly, so nobody has to search for long.
Take inquiries
Name, email, phone number and request arrive in your inbox as a clearly organized email.
Conversation starters
Ready-made questions to tap help visitors who do not know how to begin.
Always up to date
The chatbot picks up new pages, changed texts and new questions and answers automatically.
A face of its own
If you like, with a name, avatar and personality that match your brand.
AI-generated
A real-world example
Aithena: the assistant on this website
Aithena is my digital brand ambassador. On this website she is built in as a chat assistant, using exactly the same technology I use for your business.
She knows every page of webdesign-loch.de, points to relevant services and articles and passes inquiries directly on to me. Try it out: ask Aithena, for example, how much a website costs or how a TYPO3 update works. If you like, your chatbot can also get a face of its own that matches your brand, or it can appear simply as a chat window in your colors.
- Its own personality: name, tone and avatar to your specifications
- Consistent: the same face on your website, on Instagram and in ads
- Transparent: clearly labeled as AI
AI-generated
Security and data protection
A chatbot that only talks and does nothing else
Many businesses worry that an AI chatbot could be misused or give away data. That is why my solution is deliberately tightly restricted.
- No commands: visitors cannot run code through the chat or change anything on your website
- A single action: the chatbot may only forward inquiries to you, to a fixed address
- Public content only: it only knows what is already on your website
- Protection against misuse: a limit on messages per visitor and safe display of the answers
- Data-minimal: conversation logs without IP addresses, deleted automatically after 30 days
Who it is for
Which businesses benefit from an AI chatbot
An AI chatbot is worthwhile wherever the same questions come up again and again, or where inquiries get lost outside business hours.
- Trade businesses: answer questions about services and service area, and never miss an inquiry while you are on a job site.
- Medical practices: explain office hours, directions and services, taking the pressure off the phone. The chatbot deliberately does not give medical advice.
- Online shops: answer questions about shipping, returns and payment methods before customers leave.
- Service providers and agencies: guide prospects to the right service and collect qualified inquiries.
- Clubs and associations: quickly find training times, membership fees and contact persons.
Process
How the AI chatbot gets onto your website
Consultation
We clarify which questions your customers ask, which inquiries you want to receive and how the chatbot should present itself.
Setup
I integrate the chatbot, connect it to your content and fine-tune the tone, greeting and suggested questions.
Testing with you
You test the chatbot thoroughly. Anything that is not quite right yet gets refined before it goes live.
Launch and support
The chatbot goes online. If you like, I regularly review which questions are asked and improve your content.
Frequently asked questions about the AI chatbot
How much does an AI chatbot for my website cost?
The price depends on the size of the website, how the chatbot should present itself and the ongoing usage costs of the AI. After a free consultation, you get a quote. Prices are available on request.
Do I have to feed the chatbot with answers?
No. The chatbot uses the content that is already on your website. When you change texts or add new pages, it knows them automatically.
Can the chatbot give wrong answers?
The risk can be greatly reduced, but not ruled out entirely. That is why the chatbot only answers based on your website, refers visitors to you when in doubt and makes no binding commitments on prices or dates.
Can visitors misuse the chatbot?
The chatbot cannot execute anything or change anything on your website. It may only talk and forward inquiries to a fixed address. The number of messages per visitor is limited.
Can an AI chatbot be GDPR compliant?
Yes, if it is implemented correctly: a notice in the privacy policy, a data processing agreement with the AI provider, data-minimal logs and short deletion periods. Visitors should not enter sensitive data in the chat, and the chatbot points this out.
Which AI is behind it?
I use a powerful language model from an established provider that understands and writes German very well. We discuss which model suits your project in the consultation.
Does this work with my website?
Integration is easiest for TYPO3 websites that I maintain. For WordPress and other systems, feel free to get in touch.
How do I receive the inquiries from the chat?
As an email with name, contact details and request. The visitor confirms beforehand that their details will be passed on to you.
Does the chatbot replace my contact form?
No, it complements it. Some visitors prefer to fill out a form, others ask a question first. With both options, you lose fewer inquiries.
